Policies

PRIVACY

Please read this document carefully before accessing or using this web site. BY ACCESSING THIS SITE YOU EXPRESSLY AGREE TO BE BOUND BY THE TERMS AND CONDITIONS SET FORTH BELOW. IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS AND CONDITIONS, YOU MAY NOT ACCESS OR USE THIS SITE.

Tip Top Tux may modify this agreement at any time and any such modifications shall be effective immediately upon posting of the modified agreement on the site. You agree to review this agreement periodically to be aware of such modifications and your continued access or use of the site shall be deemed your conclusive acceptance of the modified agreement.

Tip Top Tux is committed to protecting your privacy while visiting or using this Site. This privacy policy will help you understand what information is collected and how that information will be used. If we adjust this policy in the future, we will post those changes here.

Non-personal Identification Information

Tip Top Tux may collect non-personal identification information about Users whenever they interact with our Site or our communications. Non-personal identification information may include browser name, the type of computer and technical information about Users means of connection to our Site, such as operating system and the Internet service provider utilized and other similar information.

Personally Identifiable Information

Tip Top Tux does not actively collect personally identifiable information about individuals who visit this web site. Visitors may choose voluntarily to provide such information by requesting additional information about a particular product or service. Personally identifiable information of individual users will not be sold or otherwise transferred to unaffiliated third parties but can be used internally for marketing purposes.

When you register, fill out a form, respond to a survey or make purchases the following information may be collected, as appropriate.:

Name
Mailing Address
Telephone Number
E-Mail Address
Wedding Date
Credit Card Information
Geographic Location
Year of Graduation from High School
Other personal information volunteered by Users during registration / purchase

Web Browser Cookies

Our sites may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or alert you when cookies are being sent. If they do so, note that some parts of the Site may not function as intended.

Sharing Information

At Tip Top Tux we are committed to protecting our relationship with our customers. That’s why we never trade, sell, or otherwise disseminate any personal information about our customers, except as part of our own business (including through joint marketing agreements with third parties) or that of an affiliate or subsidiary. We may disclose your personally identifiable information when we believe the law requires such disclosure, in response to legal process and law enforcement requests, and as necessary to protect the property, interests, and rights of Tip Top Tux ,its affiliates, subsidiaries, and others.

Links to Other Sites and Services

This Site may include links to other sites that are not within our control. These websites have their own policies about privacy and security, which you should review before using those sites. Tip Top Tux does not assume any responsibility for these linked sites and provides these links solely for the convenience of our customers.

SECURITY

How we Protect your Information

We take reasonable precautions and follow industry best practices in data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information. This includes using firewalls and other security measures on our servers. No server, however, is 100% secure, and you should take this into account when submitting personal or confidential information about yourself on any Web site.

If you provide us with credit card information, we use Secure Socket Layer (SSL) encryption to establish a connection with your web browser to ensure that information is safely communicated. Web browsers, like Internet Explorer and Chrome, usually provide a clear visual indication when you are browsing in secure mode. First, make sure the address of the page you are viewing begins with “https://” rather than “http://”. Another visual indicator your browser may display is a lock icon in the lower corner of the window or adjacent to the address bar. We do not store credit card information on our servers.

These security measures are taken in an effort to comply with PCI-DSS requirements.

CANCELLATIONS AND REFUNDS

Items you Rent:

  • You may be eligible to receive a partial or full refund of cancelled rental garments if cancellations are made a minimum of two weeks prior to the date of the event. Cancellations made less than 14 days prior to the event are subject to a $50 cancellation fee.

Items you Purchase:

  • Refunds or exchanges will be issued on unused retail merchandise returned in the original packaging and with the original receipt within 30 days.
  • No returns or exchanges will be issued without a receipt
  • No refunds will be issued on special orders or used merchandise

Form of Refund Payment

  • All payments that were made by credit card will be refunded by credit card.
  • All payments that were made by cash will be refunded via company check. Allow ten business.

SHIPPING

All rental shipments are handled internally and are shipped from our warehouse to the retail location for pick up

For Further Information

If you have any questions, comments or concerns, please contact us in one of the following ways:

Call:
1-800-831-0902

Email:
marketing@tttux.com

Write us at:
Tip Top Tux
Customer Relations
500 Floyd Blvd
Sioux City IA 51101